Susteen Careers

 

Join our team to help shape the future of digital investigations for front-line examiners & investigators

Available Positions

Business Development Representative

Full-time, Base + Commission

Report to: Sales Director

This role will be responsible for developing new business opportunities by identifying and acquiring potential clients to increase sales and the company’s market share within assigned territories. This position will require you to be highly self-motivated, result-driven, and have excellent communication and analytical skills.

Job Duties:

  • Identity prospects, develop leads, build a network and acquire new business within assigned territories 
  • Utilize “consultative” and “needs-based” selling by identifying key decision-makers and understanding their needs before presenting the appropriate Company’s business and technology solutions
  • Contact potential clients through cold calls
  • Prepare and deliver presentations and product training to potential or existing clients
  • Support the implementation of sales activities
  • Increase sales and market shares 
  • Achieve monthly sales quota set by the Sales Director
  • Maintain expertise of Company’s products and the Forensics industry
  • Maintain and manage account information and enter into Company’s CRM system
  • Provide regular feedback to Company managers through weekly calls and reports
  • Synchronize with Account Managers and Operations to achieve absolute customer satisfaction 

Job Qualifications:

  • Proven work experience as a Business Development Representative; Public Safety Sales preferred
  • Hands-on sales techniques 
  • Excellent people and communication skills
  • Proficiency in MS Office and Internet 
  • Ability to work efficiently and profitably with minimum supervision
  • Ability to deliver engaging and persuasive presentations to individuals and large audience

Physical Requirements:

  • Ability to travel
  • Must be able to lift and move up to 40-pound items

Education:

  • Bachelor’s Degree and/or equivalent experience in Law Enforcement or Public Safety

Benefits:

  • Company subsidized medical insurance, dental, vision and life insurance
Account Manager (Inside Sales)

Full-time, Base + Commission

Report to:  Sales Director

This position is responsible for the successful managing a territory of customers by providing essential services as well as delivering sales results. It is essential for this role to be customer and team-focused, competitive, responsible, and self-motivated.

Job Duties:

  • Serve as primary point-of-contact for assigned account; serve as a liaison between customer and company for all business-related needs.
  • Manage customer phone inquiries proactively achieve positive customer satisfaction
  • Implement company sales and marketing strategies in assigned territory.
  • Maintain strong relationships with customers and contact key accounts on a regular basis
  • Resolve all customer concerns related to their business with the company
  • Work in collaboration with Business Development Representatives and Sales Operation
  • Maintain current customer needs; continuously analyze customer business (technology needs and customer satisfaction, etc) and suggest mutually agreeable business solutions
  • Maintain and manage account information and enter into Company’s CRM system
  • Educate and train customers on products and technology
  • Deliver on a timely basis any promises made to customer regarding products and services
  • Implement sales strategies to encourage customer renewals and up-sale opportunities
  • Maintain expertise of Company’s products and the Forensics industry
  • Analyze, interpret, and disseminate customer performance data and feedback to Company managers
  • Prepare and deliver training to customers

Job Qualifications:

  • Minimum 2-years’ experience in government contract sales to public safety agencies
  • Proven work experience as an account manager or similar role
  • Hands-on sales techniques
  • Excellent people and communication skills
  • Proficiency in MS Office and Internet
  • Ability to work efficiently and profitably with minimum supervision
  • Ability to deliver engaging and persuasive presentations to individuals and large audience

Physical Requirements:

  • Ability to travel as necessary
  • Must be able to lift and move up to 40-pound items

Education:

  • Required: High school diploma, GED, or equivalent
  • Preferred: Bachelor’s Degree and/or equivalent experiences in Law Enforcement or Public Safety

Benefits:

  • Company subsidized medical insurance, dental, vision and life insurance
  • 401(k)
  • Paid vacation and sick leave

Supervises: Does not supervise any staff

Perks and Benefits

Relax, we’ve got you covered

We take care of our employees in more ways than one. Our competitive benefits package includes premium medical, dental, and vision coverage for employees and their dependent children. 

We value our people

We’re serious about helping our team reach their goals professionally and personally. We offer a 401k plan and opportunities to rise in the company by sharpening your work and life skills.

Work-life balance

We believe that quality time outside the office is vital to our employees’ satisfaction at work. That’s why our flexible PTO plan encourages team members to take time off so they can come back refreshed. 

Stay informed

We’re dedicated to ensuring all employees have the information they need to do their jobs well. Our daily All Hands meetings and book club are just a few of the programs we run to bring our employees together and encourage teamwork and self-growth.

Apply Today!

Call +1.949.341.0007 9am – 5pm Pacific Time or use the button below.

Our Office

18200 Von Karman Ave.
Suite 780
Irvine, California 92612